Service & Maintenance Scorecard

Revenue, average ticket, close rate, memberships, billable efficiency, callbacks and reviews for managed technicians in the HVAC, Plumbing and Electrical Service and Maintenance departments.

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By technician

Source: ServiceTitan technician scorecard report (completed revenue, opportunities, sales, memberships, hours) and the 8-for-10 callbacks report. Avg ticket = completed revenue ÷ completed jobs. Close rate = closed ÷ sales opportunities. Billable efficiency = job billable hours ÷ paid hours. Each period refreshes every 6 hours.